Question about a bed or order.
[email protected]Order changes, address corrections, missing packages, size exchanges, return shipping labels. Include your order number.
Not sure which size fits your dog.
[email protected]Tell us breed, weight, and sleep style (curled, sprawled, on-back) — Hannah reads these herself and recommends a size. Reply within 4 business hours.
Something has gone wrong with the bed.
[email protected]Foam loft loss, cover seam separation, cooling gel issue. Photo + order number lets us turn it around fast.
Cover wore out and the foam is still good.
[email protected]We keep replacement covers in stock for all three sizes and both colorways. Include your original order number — we'll match the cover to the bed.
Press, editorial, samples.
[email protected]Publication, deadline, the angle you're working on. Quotes within 48 hours; images same-day.
Vet clinic, dog rescue, or specialty store.
[email protected]We supply a small number of vet clinics and pet-focused retailers. Send your business name, location, and intended use.
Tundra Hound
4180 Riverpoint Parkway, Suite 130
Atlanta, GA 30339
United States
Beds ship from this address. The office is not open to walk-in visits — please email for any in-person inquiry.
A note on phone calls: we don't operate a customer service phone line. Email keeps a written record of every conversation, which makes warranty claims and return tracking much easier. The fit team in particular gives better recommendations from a few sentences of written context than from a live conversation.