Privacy Policy

The short version

We're a small Atlanta-based pet-product company. We don't sell, rent, or trade your information. We collect the minimum we need to ship a bed and follow up about your dog's experience.

1. Who we are

Tundra Hound is a pet bedding company based in Atlanta, Georgia. Our registered address is 4180 Riverpoint Pkwy, Suite 130, Atlanta, GA 30339.

2. What we collect

At checkout

• Name and shipping address — to deliver the bed.
• Email address — for order confirmation, the optional 30-day check-in, shipping updates.
• Phone number — used by the carrier on delivery day only.
• Dog details (size, breed, weight, sleep style — if you use the assisted-sizing flow) — used only to recommend a size. Not shared, sold, or used for marketing.
• Payment information — handled by our PCI-DSS-certified payment processor. We never store full card numbers.

From your visit

• IP address and approximate region.
• Pages viewed, time on site, the page that referred you here.
• Browser, OS, screen size — used to render the site correctly.

3. Cookies

First-party cookies hold your cart and remember your cookie-banner choice. One analytics service sets its own cookie to count return visits. We do not use third-party advertising cookies on the site itself.

4. Who we share data with

• Payment processor — handles your transaction.
• Shipping carrier — receives your name and address.
• Hosting provider — Cloudflare Pages.
• Analytics — aggregate, privacy-conscious.
• Email service — order and support emails.

We do not sell, rent, or share your information for advertising. If we ever change ownership through a merger or sale, you'll be notified before any data is transferred.

5. How long we keep data

Order records: kept indefinitely so you don't lose your warranty proof. Server logs and analytics: 90 days, then rotated out.

6. Your rights (CCPA / state privacy laws)

If you live in California, Virginia, Colorado, Connecticut, Utah, or any state with comparable privacy laws, you have the right to access, correct, port, and delete your personal information. We respond within 45 days. Exercising these rights never penalizes you.

7. Do Not Sell My Personal Information

We do not sell or share your personal information for cross-context behavioral advertising. There is no opt-out to set — the answer is permanently "no." For written confirmation, email [email protected].

8. EU / UK residents (GDPR / UK-GDPR)

Same access / correction / deletion rights, plus portability, restriction, and the right to lodge a complaint with your national supervisory authority. Our lawful basis is contractual necessity for order data and legitimate interest for analytics. Object to analytics processing via the cookie banner.

9. Children

The site is not directed at children under 13 and we do not knowingly collect data from anyone under 13.

10. Security

HTTPS everywhere. PCI-DSS-certified payment processor — we never store full card numbers. Order records held in controlled-access storage with encrypted backups. Breach notifications within 72 hours of confirmation.

11. International transfers

The company and our hosting are based in the United States. For orders outside the U.S., your information will be transferred to the U.S. for fulfillment. For EU / UK customers, we rely on the Standard Contractual Clauses for that transfer.

12. Accessibility statement

We aim for WCAG 2.1 AA on tundrahound.com — semantic HTML, sufficient color contrast, keyboard-navigable controls, descriptive image alt text. If you find a part of the site you can't use comfortably, email [email protected] with the page and a brief description of the issue. We acknowledge accessibility reports within one business day and aim to fix issues within 30 days.

13. Changes to this policy

If we make a meaningful change, we update the date at the top of the page and post a notice on the home page for 30 days.

14. How to reach us

Email [email protected] · Mail: Tundra Hound, Attn: Privacy, 4180 Riverpoint Pkwy, Suite 130, Atlanta, GA 30339.